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Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia

Job Description:

DePuy Synthes is recruiting for a LATAM Trade Operations, located in São Paulo, São Paulo and Bogota Colombia.

This role is part of a global Trade Operations function that provides operational support to the Integral Supply Chain, with a specific focus on LATAM import/export activities, trade compliance, and cross ‑ border execution. The LATAM Trade Operations professional plays a critical role in ensuring compliant, efficient, and timely movement of medical devices across international borders, supporting business continuity, customer service, and regulatory adherence.

This role offers exposure to global stakeholders, complex trade environments, and has a meaningful impact on patient access to healthcare solutions.

Key Responsibilities

- Provide end ‑ to ‑ end operational support for LATAM trade activities,



including import, export, and intercompany movements, in alignment with global supply chain requirements.
- Execute and monitor customs clearance processes, ensuring compliance with local, regional, and global trade regulations and company policies.
- Partner with Global Trade, Logistics, Planning, Customer Service, and Finance teams to resolve shipment issues, delays, and compliance risks.
- Maintain accurate trade documentation, classification data, and records to support audits, reporting, and regulatory inquiries.
- Support broker and freight forwarder management, including performance monitoring and issue resolution.
- Identify opportunities to improve trade processes, cycle times, and cost efficiency while maintaining compliance.
- Contribute to global and regional initiatives related to trade optimization, system enhancements, and process standardization.

Qualifications

Education

Bachelor's degree required , preferably in Supply Chain, Logistics, International Trade, Business Administration, or a related field.

Advanced degree or specialization in Trade, Logistics, or Operations preferred.

Experience and Skills

Required:

- Minimum 3-5 years of experience in trade operations, import/export, logistics , or supply chain operations within a regulated environment.
- Working knowledge of LATAM customs regulations, import/export procedures, and trade compliance requirements.




- Experience supporting global or regional supply chain operations with multiple stakeholders.
- Ability to manage multiple priorities in a fast ‑ paced , matrixed environment.
- Proficiency with ERP systems (e.g., SAP) and standard Microsoft Office tools.

Preferred:

- Experience in medical devices, pharmaceuticals, or other highly regulated industries.
- Exposure to global trade compliance programs, audits, or internal controls.
- Familiarity with free trade agreements, duty mitigation, or special trade programs in LATAM.
- Experience working with customs brokers and freight forwarders across multiple countries.
- Demonstrated continuous improvement or process optimization experience.
- Strong analytical, problem ‑ solving , and organizational skills.

Other:

- Languages: Fluent in Portuguese; strong working proficiency in English required . Spanish preferred.
- Travel: Up to 10% regional or international travel as needed.
- Certifications: Trade, logistics , or customs certifications preferred but not required .

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and

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📌 LATAM Trade Operation (Bogotá)
🏢 Johnson & Johnson
📍 Bogotá