ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the integral leader in access solutions.
Every day, we reimagine how people move through a safer, more open world with ease.
If you've ever walked through an automatic door, stayed in a hotel, or gone through passport control, you've probably used one of our products or services.
We have operations in over 70 countries, with over 52,000 colleagues around the world.Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users.
And we have the fantastic opportunity available in Hospitality for a Collections Specialist.Your Role in Keeping the Future in Safe Hands:The Collections Specialist is responsible for managing an assigned portfolio of customer accounts and performing activities that support the Order-to-Cash process.
This position focuses on collections, customer service, dispute resolution, account maintenance, and basic account reconciliations.
The role works closely with customers and internal teams to resolve outstanding balances, maintain accurate account records, and support cash flow objectives.Essential Duties and Responsibilities:Manage an assigned B2B customer collections portfolio and take appropriate action on past due accountsContact customers via phone, email, and written correspondence regarding outstanding balances.Resolve routine customer disputes, payment discrepancies, and account inquiries.Investigate and reconcile account balances, unapplied cash, and payment variances.Maintain accurate customer records, billing information,



and account documentation.Respond to customer requests regarding invoices, statements, and payment status.Prepare weekly and monthly aging reports and communicate collection risks to management.Collaborate with Sales, Customer Service, Operations, and Billing teams to resolve issues that delay payment.Support compliance with company policies, internal controls, and AR procedures.Provide exceptional customer service while maintaining collection objectives.Assist with special projects and other AR-related duties as assignedSkill Requirements and Performance Criteria:English is a requirementPerformance and Results DrivenStrong knowledge of A/R procedures and account reconciliationsExcellent Computer Skills with Microsoft Office Suite (with strong Excel spreadsheet skills) and ERP systemsExceptional communication and interpersonal skillsStrong strategic thinking, analytical and process improvement including root cause analysis.Strong Organization skills with the ability to prioritize tasks and meet deadlinesDaily attendance and punctuality are required for this positionDemonstrate openness to change, flexibility and adaptabilityAbout Us:Featuring four times in Forbes' most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers.
As a group, our goal is to everyday help billions of people experience a more open world.
We're proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.
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📌 Collections Specialist (English Required) (Bogotá)
🏢 Vingcard
📍 Bogotá