The customer is a integral technology and digital transformation organization supporting large enterprises with technology consulting, engineering, application management, cloud, data, and digital solutions.For this project, the customer is supporting a broadcast media and entertainment environment where reliability, workflow automation, and uninterrupted content operations are critical.
The team works with Evertz MediatorX, a media workflow orchestration and management platform used to support complex broadcast and content lifecycle processes.The engineer will be responsible for ensuring high availability, performance, and operational excellence of MediatorX-based media asset management MAM workflow orchestration, playout, content processing, and delivery platforms.Your TeamIntegrate with the client team.What's in it for youInterview process that respects people and their timeProfessional and open IT communityInternal meet-ups and resources for knowledge sharingTime for recovery and relaxationBright online and offline eventsOpportunity to become part of our internal volunteer communityResponsibilitiesProvide L2/L3 support for the MediatorX platform, troubleshooting media workflows, integrations, metadata, ingest, transcoding, distribution, and production issues.
Perform RCA, manage incidents and SLAs,



coordinate with technical and operations teams, and ensure platform stability and availability.SkillsMandatoryExperience with REST APIs and Web ServicesSQL and database troubleshootingLog analysis and application performance troubleshootingIncident Management and Problem ManagementBroadcast Media Domain ExperienceMedia Asset Management MAMFilebased content processingMetadata managementVideo delivery and distributionIngest and playout operationsIntegration KnowledgeAPI integrationsXML JSONWorkflow orchestration systemsEnterprise application integrationsPreferred SkillsMonitoring tools such as Splunk Grafana ELK Dynatrace or AppDynamicsBroadcast automation and playout systems knowledgeExperience supporting 24x7 production environmentsQualificationsBachelors Degree in Computer Science Information Technology Electronics Broadcast Engineering or related disciplineRelevant experience in Media Entertainment Broadcast OTT or Digital Media organizationsNice to Have ExperienceMedia workflow orchestrationFile Transfer and Content Delivery systemsAsset archival and retrieval systemsCloudbased media operationsSports broadcast and entertainment domain support
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📌 Senior Product Support Engineer Medellin, Colombia (Medellín)
🏢 Brightgrove
📍 Medellín