The customer is a integral technology and digital transformation organization supporting large enterprises with technology consulting, engineering, application management, cloud, data, and digital solutions.
For this project, the customer is supporting a broadcast media and entertainment environment where reliability, workflow automation, and uninterrupted content operations are critical.
The team works with Evertz MediatorX, a media workflow orchestration and management platform used to support complex broadcast and content lifecycle processes.
The engineer will be responsible for ensuring high availability, performance, and operational excellence of MediatorX-based media asset management MAM workflow orchestration, playout, content processing, and delivery platforms.
Your Team Integrate with the client team.
What's in it for you Interview process that respects people and their time Professional and open IT community Internal meet-ups and resources for knowledge sharing Time for recovery and relaxation Bright online and offline events Opportunity to become part of our internal volunteer community Responsibilities Provide L2/L3 support for the MediatorX platform, troubleshooting media workflows, integrations, metadata, ingest, transcoding, distribution, and production issues.
Perform RCA, manage incidents and SLAs,



coordinate with technical and operations teams, and ensure platform stability and availability.
Skills Mandatory Experience with REST APIs and Web Services SQL and database troubleshooting Log analysis and application performance troubleshooting Incident Management and Problem Management Broadcast Media Domain Experience Media Asset Management MAM Filebased content processing Metadata management Video delivery and distribution Ingest and playout operations Integration Knowledge API integrations XML JSON Workflow orchestration systems Enterprise application integrations Preferred Skills Monitoring tools such as Splunk Grafana ELK Dynatrace or AppDynamics Broadcast automation and playout systems knowledge Experience supporting 24x7 production environments Qualifications Bachelors Degree in Computer Science Information Technology Electronics Broadcast Engineering or related discipline Relevant experience in Media Entertainment Broadcast OTT or Digital Media organizations Nice to Have Experience Media workflow orchestration File Transfer and Content Delivery systems Asset archival and retrieval systems Cloudbased media operations Sports broadcast and entertainment domain support #J-*****-Ljbffr

📌 Senior Product Support Engineer Medellin, Colombia (Medellín)
🏢 Brightgrove
📍 Medellín