At Genpact, we don't just adapt to change—we drive it.
AI and digital innovation areredefining industries, and we're leading the charge.
Genpact's AI Gigafactory, ourindustry-first accelerator, is an example of how we're scaling advanced technologysolutions to help global enterprises work smarter, grow faster, and transform at scale.From large-scale models to agentic AI, our breakthrough solutions tackle companies'most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems,and want to be part of a team that's shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company thatdelivers lasting value for leading enterprises globally.
Through our deep businessknowledge, operational excellence, and cutting-edge solutions – we help companiesacross industries get ahead and stay ahead.
Powered by curiosity, courage, andinnovation, our teams implement data, technology, and AI to create tomorrow,today.
Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Process Developer, collection AnalystIn this role, you will combine strong communication, analytical thinking, and digital agilityto manage collections activities efficiently and professionally.
You'll work with clients toresolve disputes, ensure timely payments, identify process gaps, and support ourcommitment to delivering superior customer experience while embracing innovation andResponsibilitiesAnalyze ageing reports and initiate collection calls to customers with overdue balances to organize payments.Make collection calls to key account customers,



investigate and resolve billing or due date issues in accounts with overdue payments.Resolve customer complaints and investigate discrepancies in accounts; analyze accounts receivable data for clients.Forecast cash collections, evaluate and elevate issues to the appropriate contacts.Perform reconciliations, reduce account aging, and establish clear and concise communications; participate in client account information presentations.Maintain records of calls and expected payment dates.Manage portfolio performance and collection processes.Demonstrate strong negotiation skills to establish payment plans with customers.Engage in daily interactions with clients, including follow-up when expected payments have not been received, and assist in resolving billing issues.Prepare KPI and metric analyses, explaining variations in portfolio performance.Responsible for answering client inquiries and providing any required additional details.Minimum QualificationsPrevious experience in collections or similar areas(finance)Bachelor's degree or equivalent (currently pursuing or completing).




Preferred Qualifications/ SkillsKnowledge of Lean Six Sigma.Experience in credit and accounts receivable management.Strong problem-solving skills.Ability to work independently.Strong analytical abilities.Proven organizational skills and attention to detail.Excellent time management and organizational skills.Strong interpersonal and teamwork skills.Strategic thinking and results orientation.Strong focus on process improvement.Ability to build and maintain effective client relationships.Ability to manage across multiple systems and competing priorities.Ability to collaborate and negotiate with multiple stakeholders to resolve issues.Ability to work under pressure in a fast-paced environment.Excellent verbal and written communication skills.Experience in risk management and financial background checks.Be a transformation leader – Work at the cutting edge of AI, automation, andMake an impact – Drive change for integral enterprises and solve business challenges that matterAccelerate your career – Get hands‐on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000+ bold thinkers and problem‐solvers who push boundaries every dayThrive in a values‐driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in theonly direction that matters: Up.Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positionswithout regard to race, color, religion or belief, sex, age, national origin, citizenshipstatus, marital status, military/veteran status, genetic information, sexual orientation,gender identity, physical or mental disability or any other characteristic protected byapplicable laws.
Genpact is committed to creating a dynamic work environment thatvalues respect and integrity, customer focus, and innovation.
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📌 Analista De Cobranza (Bogotá)
🏢 Genpact
📍 Bogotá