Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you
We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo
Cloud Platform Operations Engineer SR.
This role is responsible for the following:
Operate, maintain, manage, improve, and enforce the On-Prem Cloud IaaS services to ensure service and availability. Participate in on-call rotation to provide the L2 support and maintain the high availability of the Cloud Platforms. Review in a daily basis the list of tickets allocated to him/her and ensure they are resolved on time and with the right quality. Also,



identify any miss-allocated ticket that is not related to Cloud Platform Operation activities and escalateto leader to ensure they are transferred to the Cloud Service Delivery team as needed. When a ticket is assigned, the Cloud Platform Engineer is responsible for the research, configuration, and follow up until the complete closing of the ticket in the Service Now System. Communicate status of incidents and tickets assigned to him/her. Ensure all information related to any incident or request is well documented in a knowledge shared repository which can be accessed by all e2e Cloud team. Monitor security compliance in accordance with standards, policies, and procedures. Drive technical innovation and efficiency in infrastructure operations via automation. Establishing and maintaining working relationships with Millicom lines of business and other relevant stakeholders. Ensuring the On-Prem Cloud Platform and services adhere with relevant regulatory, corporate and centralized governance, standards, and policies.

📌 Cloud Platform Operations Engineer SR. (Medellín)
🏢 Millicom (Tigo)
📍 Medellín