Medtronic is seeking a Senior Customer Experience (CX) Specialist in Bogotá to analyze and enhance the customer journey across multiple channels. You will identify pain points and partner with cross-functional teams to implement CX improvements while supporting KPI reporting and dashboards.
The role offers a hybrid work model in Bogotá and requires 3+ years in CX, service design, or related areas, plus experience with journey mapping and CX platforms. Healthcare experience is a plus.