Medellin, Colombia | Posted on 08/24/2026
We are looking for a NOC Engineer with experience in technical support, IT infrastructure, and troubleshooting to monitor, diagnose, and resolve incidents across client technology environments.

The adecuado candidate is service-oriented, an effective communicator, and comfortable working in fast-paced environments while managing multiple incidents and priorities.

? Key Responsibilities
- Monitor, diagnose, and resolve incidents related to IT infrastructure and services .
- Provide customer support via phone, email, and ticketing systems .
- Troubleshoot issues involving servers, PCs, laptops, mobile devices, cloud solutions, and on-premises networking devices .
- Respond to and resolve system-generated alerts .
- Identify root causes and implement solutions to reduce recurring IT issues.
- Administer and support Microsoft 365, antivirus, anti-spam, email archiving, managed backups, and related services .
- Provide technical support to internal Tier 1 Engineers .




- Escalate incidents to subject matter experts or higher support levels when necessary.
- Clearly document customer interactions, troubleshooting steps, resolutions, and results in the ticketing system.
- Contribute to the creation and improvement of technical procedures and service documentation.
- Work according to established service metrics and SLA requirements .

Requirements
- 2+ years of IT, infrastructure, NOC, or technical support experience.
- Strong hands-on experience with troubleshooting and incident resolution .
- Experience with Microsoft Online Products & Services / Microsoft 365 .
- Experience supporting server hardware and software .
- Knowledge and experience with networking and network devices .
- Experience with virtualization solutions .
- Experience with Backup and Disaster Recovery (BDR) solutions .
- Experience with SonicWall physical and virtual appliances .
- Experience working with ticketing systems and technical documentation .
- Ability t

📌 Ingeniero NOC (Medellín)
🏢 Softgic S.
📍 Medellín