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Job Summary
The Systems Engineer Lead leads day-to-day systems and cloud engineering operations for the Mosaic Infrastructure Managed Services engagement, overseeing a team responsible for server, cloud, storage, middleware, IAM, and database platforms across the client's roughly 60-site footprint in the United States, Canada, Brazil, Peru, and Paraguay. This role combines senior hands‑on engineering with team leadership, ensuring the data center and cloud environment is reliable, secure, and scaled appropriately, while working closely with the Cloud/Infrastructure Architect on design and standards.
Responsibilities
- Lead the day-to-day work of the systems and cloud engineering team, assigning and prioritizing tickets, changes, and projects across Sr./Jr. System & Cloud Engineers and Database Administrators.
- Provide hands‑on senior‑level engineering support for complex server, virtualization, storage, and cloud issues that require escalation beyond Tier 2/3.
- Partner with the Cloud/Infrastructure Architect to implement data center and cloud designs, standards,
and capacity plans across the managed server and database estate.
- Own server and database capacity management, monitoring headroom against the account's volume/growth model and recommending scaling actions.
- Oversee patch management and vulnerability remediation for the server estate, coordinating with the NOC's patching team (NOC Analyst Sr.) and Security.
- Lead identity and access management (IAM), middleware, and cross‑platform server operations coverage across the team.
- Coordinate database administration oversight, ensuring performance, backup/recovery, and availability standards are met across managed databases.
- Serve as an escalation point for major systems/cloud incidents, driving root cause analysis and remediation.
- Support data center and cloud migration, consolidation, or transition projects, including planning and execution oversight.
- Mentor and develop System & Cloud Engineer Sr
📌 Systems Engineer Lead (Bogotá)
🏢 Auxis
📍 Bogotá