At EX Squared LATAM, we are a digital transformation company focused on building innovative, high-impact technology solutions that drive real business value. We partner with top-tier clients across general, regional, and local markets, fostering a collaborative, inclusive, and innovation-driven culture where your ideas truly matter.

Role Overview
We’re currently looking for a Fulfillment Operations Generalist to support the day-to-day fulfillment operations of one of our fast-growing direct-to-consumer clients.
This is a part-time role focused on ensuring orders move smoothly through the fulfillment process, coordinating closely with third-party logistics providers (3PLs), fulfillment centers, and internal teams to resolve operational issues and provide a seamless customer delivery experience.

Location
Fully remote position within LATAM.

Contract Duration
Fixed-term contract of 5 months.
Part-time schedule of approximately 25 hours per week, with required availability during weekday early-morning EST hours, including a core schedule of 5:00–9:00 AM EST.

Language Requirement




Advanced English (C1).

What you'll do
Manage customer orders throughout the fulfillment process, from order distribution through delivery.
Coordinate daily with fulfillment centers and 3PL partners regarding order volumes, operational issues, and fulfillment plans.
Serve as a key point of contact for fulfillment partners.
Monitor fulfillment KPIs and identify opportunities to improve operational performance.
Manage order queues and ensure orders are distributed according to established fulfillment rules.
Coordinate product substitutions when needed and ensure compliance with internal policies.
Track operational data, identify potential issues, and proactively support resolution.
Partner with Logistics to monitor carrier performance, delivery timelines, and network issues.
Collaborate with Customer Support, Customer Experience, and other internal teams to resolve fulfillment and logistics issu

📌 Fulfillment Operations Generalist (Colombia)
🏢 EX Squared
📍 Colombia