AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you

ABOUT THE ROLE
We are looking for a part-time Service Appointment Coordinator to process incoming dealership appointment requests received through Zendesk. This role involves reviewing customer and vehicle details, then accurately scheduling appointments across dealership systems and websites. Attention to detail and comfort switching between multiple platforms are key here.

WHAT YOU WILL DO
- Monitor incoming dealership service appointment requests through Zendesk.
- Review customer, vehicle, dealership, requested service, date, and time information.
- Locate the corresponding appointment request in the internal CarRX Admin platform.




- Access the appropriate dealership scheduling website or platform.
- Search for existing customer profiles using information such as phone number, email, or VIN.
- Enter customer and vehicle information when it is not already available in the dealership system.
- Select the appropriate requested services based on the information provided.
- Schedule appointments based on the customer's requested date and time and available dealership slots.
- Follow established business rules when the exact requested appointment time is unavailable.
- Submit appointment requests when a dealership does not provide real-time scheduling availability.
- Capture appointment confirmation information and attach supporting screenshots when required.
- Update appointment statuses in the internal platform and ensure the corresponding Zendesk ticket is properly completed.
- Identify missing information, unavailable services, scheduling issues, deale

📌 Service Appointment Coordinator (Cubarral)
🏢 Agileengine
📍 Cubarral