The Sales Trainer is responsible for designing and delivering high-impact training programs that enhance client-specific knowledge and skills, focusing on advanced sales processes and systems. This position leads collaborations with internal and/or external stakeholders to create tailored content that addresses business needs, driving efficiency and productivity across the organization. This role will work autonomously with moderate supervision to ensure the effectiveness of training initiatives.

You will
You inspire and motivate trainees as a role model, fostering their development and success in a new, dynamic campaign environment
You actively design, develop, and implement training programs tailored to the needs of the new campaign, ensuring alignment with campaign goals and objectives
You are aware that a positive and enthusiastic team creates unique customer experiences, especially in a fast-paced, new campaign setting
You measure the effectiveness of training programs using various feedback methods (focus groups, interviews, surveys)



and refine training content based on evaluation results
You participate in client Train the Trainer sessions, adapting insights to create innovative training solutions for the campaign
You collaborate with operations management to evaluate the effectiveness of new hires and ongoing training efforts while ensuring that structured goals are met by new hire classes
You stay up-to-date on changes to client products, services, policies, and procedures, recommending modifications to training management to meet the evolving needs of the campaign
You bring confident communication, presentation, and facilitation skills to engage diverse audiences effectively across all levels of the organization

You Have
2+ years of Operations Training experience, with a focus on Sales
Experience training classes of 30+ new hires
Excellent written and verbal communication skills in English (minimum C1 level).
Proven ability to build relationships and com

📌 Sales Trainer (Medellín)
🏢 Concentrix
📍 Medellín