The customer is a integral technology and digital transformation organization supporting large enterprises with technology consulting, engineering, application management, cloud, data, and digital solutions.
For this project, the customer is supporting a broadcast media and entertainment environment where reliability, workflow automation, and uninterrupted content operations are critical. The team works with Evertz MediatorX, a media workflow orchestration and management platform used to support complex broadcast and content lifecycle processes.
The engineer will be responsible for ensuring high availability, performance, and operational excellence of MediatorX-based media asset management MAM workflow orchestration, playout, content processing, and delivery platforms.
Your Team
Integrate with the client team.
What's in it for you
- Interview process that respects people and their time
- Professional and open IT community
- Internal meet-ups and resources for knowledge sharing
- Time for recovery and relaxation
- Bright online and offline events




- Opportunity to become part of our internal volunteer community

Responsibilities
Provide L2/L3 support for the MediatorX platform, troubleshooting media workflows, integrations, metadata, ingest, transcoding, distribution, and production issues. Perform RCA, manage incidents and SLAs, coordinate with technical and operations teams, and ensure platform stability and availability.
Skills
Mandatory
Experience with REST APIs and Web Services
SQL and database troubleshooting
Log analysis and application performance troubleshooting
Incident Management and Problem Management
Broadcast Media Domain Experience
Media Asset Management MAM
Filebased content processing
Metadata management
Video delivery and distribution
Ingest and playout operations
Integration Knowledge
API integrations
XML JSON
Workflow orchestration systems
Enterprise application integrations
Preferred Skills
Monitoring tools such as Splunk Grafana ELK Dynatrace or Ap

📌 Senior Product Support Engineer Medellin, Colombia (Medellín)
🏢 Brightgrove
📍 Medellín