We are seeking a motivated and dependable Entry-Level Operations & Customer
Service Representative to support day-to-day warehousing and logistics
operations. This role serves as a key point of communication between customers,
warehouse teams, carriers, and internal operations.
The adecuado candidate is organized, responsive, comfortable working in a
fast-paced environment, and eager to build a career in logistics and supply
chain. Previous warehousing or logistics experience is helpful but not required.
Training will be provided.
Key Responsibilities
* Serve as a primary point of contact for customers regarding orders,
shipments, inventory, and warehouse activity.
* Monitor inbound and outbound shipments and provide timely status updates.
* Coordinate with warehouse personnel to ensure orders are received, processed,
picked, staged, and shipped accurately.
* Enter and maintain customer orders and shipment information in warehouse and
transportation systems.
* Schedule and coordinate pickup and delivery appointments with customers and
carriers.
* Track shipments and proactively communicate delays, exceptions, or
operational issues.
* Respond to customer questions through phone, email, and internal
communication platforms.
* Assist with inventory inquiries, order discrepancies, damaged freight, and
missing product.
* Review shipping and receiving documentation for accuracy.
* Maintain accurate notes and records for customer accounts and operational
activities.
* Work closely with warehouse supervisors, transportation teams, and customer
service representatives to resolve issues quickly.
* Assist with daily reporting and other administrative or operational tasks as
needed.
Working conditions:
* Work schedule:
Shifts: ( ALL TIMES CST).
Agent 1 - Mon - Fri. - 0700-1500 CST
Agent 2 - Mon - Fri - 0700-1500 CST
Agent 3 - Wed - Sun - 0700-1500 CST
Agent 4 - Mon - Fri - 1500-2300 CST
Agent 5 - Mon - Fri - 1500-2300 CST
Agent 6 - Wed - Sun - 1500-2300 CST
Agent
📌 (T&T) Operations (Bogotá)
🏢 Zelh
📍 Bogotá