About the Role:

Are you skilled in nurturing customer success and adept at problem resolution? If so, we have an exciting opportunity for a Customer Support Team Lead at Sezzle. In this role, you'll assist in leading a team dedicated to delivering exceptional support experiences. Your responsibilities will include overseeing troubleshooting efforts, crafting comprehensive instructions, and ensuring effective communication with customers. We're seeking someone with outstanding written and verbal communication skills, a dependable nature, and a knack for going the extra mile to ensure customer satisfaction.

The Company:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values.



As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping

Responsibilities:
- Lead a team of customer support specialists, providing guidance and support to ensure exceptional service delivery.
- Assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents.
- Oversee the resolution of customer inquiries through various channels.
- Foster a culture of empathy and excellence within the team, encouraging them to go above and beyond to ensure customer success.
- Collaborate with

📌 Colombia Customer Support Team Lead (Bogotá)
🏢 Sezzle
📍 Bogotá