IT Product Support - Service Desk Agent We're looking for an IT Product Support - Service Desk Agent to provide L2 application support for a general eQMS environment.
Location: Bogotá, Colombia - On-site English: Solid/Advanced Experience: 2-5 years in Service Desk / IT Application Support Key Responsibilities: Handle L2 incidents, service requests, standard changes and escalations.
Monitor and troubleshoot eQMS application issues.
Support go-lives, hypercare, releases and data migration activities.
Manage tickets using BMC Helix ITSM or similar tools.
Coordinate with development, infrastructure, QA/validation and business teams.
Maintain knowledge articles, troubleshooting guides and support documentation.
What we're looking for: Strong IT Service Management / ITIL mindset.
Experience with ticketing and incident management.
Knowledge of regulated systems, GAMP5, audit trails and electronic signatures.
Experience with eQMS or Quality Management Systems is highly valued.
Strong analytical and troubleshooting skills.
Python, SQL, scripting, monitoring or log analysis are a plus.
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📌 Service Desk Agent - Bogotá
🏢 elempleo
📍 Bogotá