Director to lead the planning, scheduling, and optimization of workforce operations in our call center.
The adecuado candidate will ensure optimal alignment of resources with demand patterns and design and test different outbound dialing strategies to...
You're accustomed to a BPO or call-center environment where success means following a script rather than exercising independent judgment.
You prefer responding to assigned tasks rather than proactively identifying what needs attention
You are...
and Call Center Routing
Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
Knowledge of automation tools and frameworks for building, testing...
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📌 Asesor Call Center Con Experiencia (Bogotá)
🏢 Apex América Colombia
📍 Bogotá
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