Operations Support Specialist (Remote, Full-Time)

About the role

EcoSource Janitorial is a commercial cleaning company in the United States (Massachusetts and southern New Hampshire). We are hiring a full-time, remote Operations Support Specialist.

This is a phone-heavy role. You will spend about 3–5 hours every day on calls or text with our cleaning staff and job candidates. The rest of your day is spent checking time records, updating our CRM, and building reports. If you do not enjoy talking to people, this role is not a good fit.

Schedule: Monday–Friday, 9:00 AM – 5:00 PM US Eastern Time (40 hours/week). You must be online and available during these hours.

Pay: $9.00 – $11.00 USD per hour (about $1,386 USD per month), paid as an independent contractor. We review your pay after 90 days and increase it based on performance.

What you will do

On the phone (3–5 hours per day)

- Answer calls and messages from our cleaning staff about their hours, time off, and pay questions. Solve the problem or send it to a manager with a clear summary.
- Call and text job candidates. Do the first phone screen, schedule interviews, and follow up with people who do not respond.
- Post job openings and keep the candidate tracker up to date.

At your desk

- Check daily punch-in and punch-out records in our time tracking system. Find missed punches, overlaps, and errors, and fix or report them before payroll.
- Compare approved hours between the time tracking system and the payroll system each pay period. Report any differences before people are paid.
- Keep our CRM clean and correct: update records,



remove duplicates, log activity.
- Build and send a weekly operations report in Google Sheets. You own this from start to finish.

Required

- 2+ years working for a US-based company in an operations, admin, recruiting, or support role
- Strong spoken and written English. You will talk with US staff and managers every day.
- Comfortable making many phone calls per day, including calls to people who may be upset or hard to reach
- Strong Google Sheets skills: filters, pivot tables, VLOOKUP/XLOOKUP, IF formulas, conditional formatting
- Experience building regular reports from raw data
- Very careful with details. You catch your own mistakes.
- Able to handle private payroll and employee information correctly
- Fast, reliable internet, a working computer, a headset, and a quiet place to work

Nice to have

- Experience with time tracking or payroll software (Chronotek, Paychex, ADP, Gusto, When I Work, etc.)
- Experience managing a CRM
- Experience recruiting or screening candidates
- Experience with a field service company (cleaning, landscaping, HVAC, pest control, pool, security)

This role is NOT for you if

- You want a quiet job with little talking. Most of your day is on the phone.
- You need step-by-step instructions to learn new software. We use many tools and will add more. We expect you to learn most of a new tool on your own and ask specific questions about the rest.
- You cannot work US Eastern hours every weekday.

Job Type: Full-time

Experience:

- operations : 1 year (Required)

Language:

- English (Required)

Work Location: Remote

📌 Operations Support Specialist — Remote | US Company, Full-Time Contract (Colombia)
🏢 EcoSource
📍 Colombia