Are you passionate about helping clients, solving problems, and delivering exceptional customer experiences? Join our growing team as a Client Solutions Associate and play a key role in helping clients maximize the value of innovative software solutions.
? What You'll Do
✅ Partner with clients to understand their needs and provide customized solutions.
✅ Support platform implementations and product services to ensure client success.
✅ Respond to client inquiries via phone and email with professionalism and efficiency.
✅ Conduct training sessions, testing, troubleshooting, and ongoing support.
✅ Manage cases, tasks, and documentation to keep projects organized and on track.
✅ Collaborate with internal teams on software releases and continuous improvements.
✅ Deliver outstanding customer service while building strong client relationships.
? What We're Looking For
✔ Advanced English level (written and spoken).
✔ Minimum 1 year of Customer Service experience.
✔ Strong communication and interpersonal skills.
✔ Excellent problem-solving and analytical abilities.
✔ Ability to multitask and work in a fast-paced environment.
✔ Experience with Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint).
✔ Quick learner with a positive, team-oriented attitude.
📌 Research Specialist (Medellín)
🏢 Solvo
📍 Medellín
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