Hard Rock Digital, the online sportsbook, casino and social gaming arm, is seeking a Mid-Level UX & CX Researcher to grow its Research and Insights function. You will work with Product, Design, Marketing and the broader team to turn player evidence into actionable insight that informs decisions and improves the player experience.
You will deliver qualitative and quantitative research end-to-end, recruit participants including VIPs, track CX metrics like NPS and CSAT, lead workshops, and stay