Nu Colombia seeks a seasoned leader to own the CX Academy strategy and enablement for Colombia. You will govern AI-enabled content, guide training standards, and lead a team of CX Academy specialists to improve tNPS, quality, and efficiency across the operation.
This role requires cross-functional influence, strong problem-solving, and fluency in English, with about 30% time in English. The position is hybrid with in-office collaboration in Bogotá and across Nu's integral Training workstreams.
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📌 CX Enablement Lead — AI-Powered Training & Ops (Bogotá)
🏢 Nu Colombia
📍 Bogotá
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