The Customer Adoption Manager is a key role within our Professional Services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.
What You'll Do:
- Develop standard processes within your areas of expertise and champion their adoption
- Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems
- Take ownership of your customer’s continued success by ensuring accurate adoption of the platform
- Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
- Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs
What You Will Bring to Coupa:
- Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable
- Experience with Software as a Service is a must
- Good background in customer/client management
- Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers
- Strong organizational skills, analytical thinking and problem-solving abilities