Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.

Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.

Role Overview:

We are seeking a results-driven Forex Account Manager – Conversion Agent, based in Colombia, to convert newly registered leads across the LATAM region into active, funded trading clients. The role requires strong sales and persuasion skills, a solid understanding of the Forex markets, and the ability to guide clients through onboarding and their first deposit while maintaining the highest level of customer satisfaction and compliance.

Key Responsibilities

- Lead Conversion: Contact and engage newly registered leads via phone, WhatsApp, and email, converting them into first-time depositors (FTDs).
- Client Onboarding: Guide prospective clients through account opening, KYC/document verification, funding methods, and trading platform setup.
- Product Advisory: Present Forex and CFD products, account types, and trading platforms tailored to each client's experience level and trading goals.
- Objection Handling & Follow-Up: Overcome client objections and consistently follow up on warm and pending leads to maximize conversion rates.
- Pipeline Management: Maintain accurate records of all client interactions, lead status, and sales activity in the CRM.
- Payments Support:



Promote local LATAM payment methods and assist clients with deposit-related queries in coordination with the Payments team.
- Risk Management Education: Educate new clients on the risks of leveraged trading and the importance of sound risk management.
- Sales Performance: Achieve or exceed monthly KPIs, including call volume, FTD count, conversion rate, and deposit value; report on sales activities regularly.
- Market Feedback: Share insights on LATAM client needs, lead quality, and competitor offerings to support regional sales and marketing strategies.
- Internal Collaboration: Coordinate with internal teams (retention, marketing, payments, support, and compliance) to ensure a smooth client journey from registration to first trade.

Qualifications & Requirements

- Education: Bachelor's degree in Finance, Business, Economics, or related field is preferred; Forex certifications are a plus.
- Experience: Minimum 2 years of sales or conversion experience, preferably within Forex, CFD brokerage, or financial services.
- Language: Native or fluent Spanish is required; English is a strong plus.
- Location: Based in Colombia, with strong knowledge of the Colombian and wider LATAM market.
- Forex Knowledge: Solid understanding of Forex markets, leverage, margin, and basic trading concepts.
- Sales Skills: Proven track record of meeting or exceeding FTD and conversion targets in a high-volume, target-driven environment.
- Communication: Excellent phone presence, persuasion, and negotiation skills with the ability to explain trading concepts clearly.
- Technology: Proficiency with Forex trading platforms (e.g. MT4/MT5, cTrader, etc.) and CRM systems.
- Adaptability: Comfortable working in a fast-paced, dynamic, and evolving market environment.

Why Join Us?

- Work with an industry-leading general financial institution.
- Competitive salary and comprehensive employee benefits.
- Opportunities for professional growth and career advancement.
- Collaborative, inclusive, and dynamic work environment.
- Commitment to innovation and professional excellence.

Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.

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📌 Account Manager | FX (Bogotá, D.C.)
🏢 MultiBank Group
📍 Bogotá, D.C.