We are looking forAutomotive Technical Advisorsto givetechnical support and troubleshoot complex issues to European cars. This role requires a deep understanding of automotive systems, excellent communication skills, and an advanced English level.
Responsibilities and Duties
- Guide customers with confidence – Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs.
- Solve real-world automotive challenges – Troubleshoot post-purchase issues, from error orders to job‑specific part replacements.
- Be the expert others rely on – Support customer service team members by handling advanced technical escalations.
- Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.
- Make a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and processes.
- Shape the future of European car parts – Work with technical content and product teams to enhance fitment accuracy and descriptions.
- Share your knowledge – Contribute to internal knowledge bases and document common technical solutions.
- Stay ahead of the curve – Keep up with the latest European vehicle technologies and industry advancements.
Qualifications and Skills
- Advanced English level.
- Qualified candidates will have a passion for European cars, including ownership experience and/or European car community engagement. Candidates will also have hands‑on experience in car repair and be able to demonstrate a working knowledge of car parts and car repair.
- 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and emails, is required
- Proficient in computer use and comfortable with technology and digital tools in a professional office setting are required.
- Strong multitasking abilities and capable of handling multiple customer inquiries in a fast‑paced environment.
- Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
- Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer‑specific training (e.g., BMW, Audi, Mercedes-Benz) is a plus.