JOIN OUR TEAM AT TDCX AS A Senior Customer Service Specialist Seasonal
We are looking for Senior Customer Service Specialist to join our team and support a premium sportswear and yoga accessories brand.
In this role, you will work mainly on backoffice tasks, reviewing customer cases and orders to determine the appropriate resolution. Depending on the case, you may handle lost packages, refunds, store credits, replacements, and other orderrelated requests.
WHAT WILL YOU DO
Review and validate customer cases and previous agent interactions.
Analyze the current order and identify the appropriate resolution.
Determine whether the case requires a refund, store credit, replacement, or another solution.
Work across different channels and case types according to operational needs.
Ensure every case is handled accurately and according to the campaign guidelines.
JOB DETAILS
Salary 2,848,000 COP basic salary 100,000 bonus 15 performance bonus
Contract Fixedterm contract for 4 months, with all legal benefits.
Working hours 42 hours per week.
Start date October 5th, 2026.
Training
1 week Monday to Friday, 900 a.m. 630 p.m.




2 weeks of nesting Monday to Friday, 900 a.m. 630 p.m.
After nesting Operation Rotational schedules within the 730 a.m. 830 p.m. operational window, subject to changes due to seasonal winter schedule adjustments.
WHAT DO YOU NEED TO APPLY
English Advanced English level with excellent written and verbal communication skills.
Experience Minimum 6 months of experience in Back office.
We are especially interested in profiles with strong analytical skills, attention to detail, problemsolving abilities, and experience handling customer cases, orders, refunds, or similar processes.
Join TDCX and be part of an exciting international sportswear campaign
Bolsa de trabajo Colombia ofrecemos puesto de Backoffice Representative para el sector de CallCenter Telemercadeo en la empresa TDCX de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Backoffice Representative Seasonal (Bogotá)
🏢 Tdcx
📍 Bogotá