hirehoratiocx is seeking a Quality Lead to operate within a BPO environment, overseeing QA standards across multiple teams and conducting hands-on audits for enrollment accounts. The role ensures strict alignment with U.S.healthcare workflows, patient privacy standards, and regulatory compliance, while driving data-driven improvements. You will lead audits across email, chat, and voice channels, organize calibration sessions, and synthesize insights to guide training and leadership.#J-18808-Ljbffr