Nu Colombia seeks a seasoned leader to own the CX Academy strategy and enablement for Colombia. You will govern AI-enabled content, guide training standards, and lead a team of CX Academy specialists to improve tNPS, quality, and efficiency across the operation.This role requires cross-functional influence, strong problem-solving, and fluency in English, with about 30% time in English. The position is hybrid with in-office collaboration in Bogotá and across Nu's general Training workstreams.#J-18808-Ljbffr
📌 Cx Enablement Lead — Ai-Powered Training & Ops (Cundinamarca)
🏢 Nu Colombia
📍 Cundinamarca
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