? We're Hiring: Benefits Specialist
- Client Facing ?

Location:
Colombia or Mexico ? Work Arrangement: 100% On-Site ⏳ Employment Type: Full-Time ? Schedule: Monday – Friday | 8:00 AM – 5:00 PM Are you experienced in Benefits Administration and passionate about delivering exceptional customer service? We're looking for a Benefits Specialist
- Client Facing to serve as a key point of contact for clients and employees, supporting benefits administration, enrollments, compliance processes, and issue resolution. ?

Key Responsibilities
✅ Manage benefit enrollments, changes, terminations, and system updates ✅ Process employee benefit deductions, payroll adjustments, and urgent benefit requests ✅ Access carrier portals for enrollments, updates, and ID card requests ✅ Respond to client and employee inquiries via phone and email ✅ Support billing, reconciliation, COBRA, retirement, and benefits-related inquiries ✅ Generate reports, audits, and benefits administration documentation ✅ Assist with Open Enrollment and customer renewal activities ✅ Collaborate with internal teams to resolve escalated benefits issues ✅ Meet service level agreements (SLAs), KPIs,



and performance goals ✅ Support special projects and provide coverage during team absences when needed ? Requirements ✅ Advanced English proficiency (C1/C2) ✅ Minimum 1 year of Benefits Administration experience ✅ Experience handling benefit enrollments, changes, and terminations ✅ Client-facing or customer service experience ✅ Experience working in a call center, benefits, HR, or employee services environment ✅ Strong communication, organizational, and problem-solving skills ✅ Ability to manage multiple priorities in a fast-paced environment ✅ Attention to detail and accuracy ? Preferred Qualifications ✔ Working knowledge of PrismHR ✔ Experience with benefits administration systems ✔ Knowledge of Open Enrollment processes ✔ Experience with COBRA, billing, reconciliation, and retirement plans ✔ Intermediate Microsoft Office skills ✔ Experience with Client Space or similar HRIS platforms ⭐ Idóneo Candidate ✅ Detail-oriented ✅ Customer-focused ✅ Adaptable ✅ Team player ✅ Proactive and accountable ✅ Strong communicator ✅ Comfortable handling employee and client inquiries ✅ Able to work effectively under deadlines ? Send your resume to [email protected] and let us know you'd like to participate in the selection process.

📌 Especialista en prestaciones (Barranquilla)
🏢 Solvo Global Careers
📍 Barranquilla