Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dfd7

Job Description

We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions.

- Communicate complex information in a simplified and clear manner.
- Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
- Understand and empathize with customers when interacting with a wide range of different personality types.
- Collaborate with product, program, marketing and engineering teams.
- Act as customer voice and define and implement innovative solutions.
- Provide outstanding customer support using tools such as Zendesk, Jira, Confluence, Salesforce.





Qualifications

- Advanced English level. Both verbal and written (B2 or higher)
- Full time availability
- Bachelor’s degree or studies in Technology or equivalent experience in technical support is MUST
- Basic Understanding of supporting and using Windows and Linux operating systems
- Understanding and basic troubleshooting for IoT, various hardware devices including custom hardware, standard PCs
- Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow.
- Understand and empathize with customers when interacting with a wide range of different personality types.

Additional Information

This is a 100% Onsite position in Bogotá, Colombia (Torre Krystal).

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dfd7

📌 Technical Support Representative (Colombia)
🏢 Sutherland
📍 Colombia