Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dgm7

## .Customer Engagement Manager, Physician Specialty Solutions - Americas page is loaded## Customer Engagement Manager, Physician Specialty Solutions - Americaslocations: Colombiatime type: Full timeposted on: Posted Todayjob requisition id: R******## **About the Role**We are looking for a Customer Engagement Manager to join the Physician Specialty Solutions (PSS) team, supporting hospitals and healthcare professionals across the Americas, with a primary focus on U.S. accounts and additional support for Latin America.The position plays a critical role in ensuring customers realize maximum value from Elsevier's PSS portfolio by driving adoption, usage, retention, and long-term satisfaction.The role acts as a strategic partner to Account Managers, customers, and internal stakeholders, with a strong focus on renewals, usage optimization, and value demonstration rather than new business sales.The position will work closely with dedicated U.S. Account Managers (approximately 80% of the role)



and provide additional support to LATAM accounts (approximately 20%).## **Key Responsibilities**### **Customer Engagement & Value Realization*** Increase awareness of the capabilities and value of Physician Specialty Solutions among healthcare professionals, medical information specialists, and hospital stakeholders.* Demonstrate the value of PSS solutions within the context of hospital strategic and quality objectives.* Serve as a trusted point of contact for customers, supporting them in understanding, adopting, and maximizing the use of PSS platforms.* Conduct remote customer trainings, train-the-trainer sessions, and occasional onsite trainings for large or strategic accounts.* Organize and deliver customer communications related to product updates, new features, and best practices.* Leverage AI-powered analytics and digital health tools to proactively identify customer needs and optimize the customer experience.### **Usage Analytics, Performance Monitoring & Reporting*** Monitor

Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dgm7

📌 Customer Engagement Manager, Physician Specialty Solutions (Colombia)
🏢 Elsevier
📍 Colombia