Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dhqr

AI Senior Customer Service Executive

Location: Colombia

Work Mode: Remote BYOD (Bring Your Own Device)

Department: Operations / Delivery

Reports to: Team Leader

Overview

Imagine a world where one person can do the work of an entire customer support team. That world is here. We’re looking for an AI Senior Customer Service Executive, someone who doesn’t just respond to customers, but manages and improves an AI‑powered support system. In this role, you’ll operate like a manager but your team is AI.

Responsibilities

- Help the customer
- Review and refine AI‑generated responses
- Handle complex or sensitive escalations
- Apply judgment where AI falls short and improve the system
- Upgrade knowledge bases and workflows
- Identify and fix systemic issues
- Build operational context (customers, products, policies)
- Continuously train and optimize AI performance

What Makes This Role Unique

- AI management
- Stakeholder communication
- Strategic thinking
- Hands‑on execution (when needed)

Requirements





- Advanced English level (B2+ spoken and written)
- Previous experience in BPO / Customer Support environments
- Strong analytical and critical thinking skills
- Excellent written communication
- High agency (you act first, report second)
- Curiosity and openness to new technologies
- Background or courses in IT or Cybersecurity
- Studies in Computer Engineering or related fields
- Reliable stable internet connection
- Computer with minimum Intel Core i5 processor or equivalent
- Noise‑canceling headset
- Fully functional laptop with Windows operating system; iOS is not supported

Benefits

- Be part of the transformation of customer support
- Work at the intersection of AI and operations
- Move beyond repetitive tasks into system‑level impact

As you’re excited about the future of AI + human collaboration, this role is for you. Apply now.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dhqr

📌 AI Senior Customer Service Executive Work At Home (Colombia)
🏢 Influx.
📍 Colombia