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Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Remote Work: Hybrid

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

Responsibilities

- Serve as the primary post-sales point of contact for clients/customers. Use in-depth knowledge of the client industry and/or business processes, deep knowledge of the product, and technical expertise to drive adoption and utilization of Zebra products.
- Demonstrate product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s).
- Identify opportunities and close additional revenue from assigned clients, including upselling and cross-selling of related products; accountable for client renewal and retention results.
- Ensure best practices are adopted for product use. May handle escalations and coordinate across Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support.
- This role is a hybrid position and requires a minimum of three days per week in our office at Bogota, Colombia.




- Manage a list of strategic and top customers on their post-sales journey, including kickoff, onboarding, adoption, renewals, and advocacy.
- Meet and exceed KPIs pertaining to customer adoption, upsell, renewal, and advocacy programs.
- Create and execute a project management plan, providing awareness across the organization, driving both strategic and tactical initiatives.
- Ability to prioritize multiple and diverse tasks daily; maintain organization to address customers’ different use cases and needs.
- Analyze and resolve product adoption issues, escalate customer concerns and product needs appropriately while working with the correct internal groups.
- Facilitate customer cadence calls, onsite and/or web trainings.
- Drive quarterly steering committee agendas, partnering with Sales, Executive Management, and other resources to drive continued ROI.
- Act as the voice of the customer and partner with them through the entire journey; ensure the environment is maximized to exceed value and expectations over time.
- Drive business process recommendations to accelerate adoption, retention, upsell, and value achievement while identifying and resolving risks.
- Deliver, document, and reference customer success stories to distinguish Zebra Products & Services.
- Partner with Sales to identify expansion opportunities.

Qualifications

- Required Qualifications:



Bachelor’s degree required; Master’s Degree or relevant experience preferred.
- Minimum of 5 years in a client-facing role such as Customer Success Manager, Technical Account Manager, or a related position within the B2B technology industry (SaaS, Hardware, or integrated solutions).
- Must be fluent in both English and Spanish (written and verbal).
- Strong knowledge of business challenges/enterprise landscape, team player, strong project management, organizational and communication skills; ability to build strong internal and external relationships; strong mentoring and leadership qualities.

Preferred Requirements

- Ability to speak at Director and C-level.
- Understanding of CPG/supply chain and/or store operations account management processes is a plus.

To protect candidates from online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/18diig

📌 Customer Success Mgr Commercial (Colombia)
🏢 Zebra Technologies
📍 Colombia