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Customer Success Specialist (Legal Tech)

Join Codekeeper and play a crucial role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting/review. We’re on the hunt for a talented Customer Success Specialist to thrive in this dynamic and multifaceted position.

We’re accepting applications for the next two months and will fill the position as soon as we’ve found the perfect match.

Role Description

As a Customer Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.

Key Responsibilities

Customer Service

- Receiving requests from users and leads, answering questions about the services we offer and how to manage their Codekeeper account.
- Ensuring requests are handled quickly and correctly.

Tech Setup Support

- Customers will also be required to set up connections between their source code management platform.
- Supporting them in this process and making sure everything is administered correctly on our side.

Sales Support

- Since in our view customer success starts from the very first contact, working with leads who have questions and guiding them about our service.
- This is done via email and website chat.

Report Drafting

- Inspecting information provided by customers.
- Drafting the reports and sending them back to them.

Legal Drafting/Review

- Drafting agreements incorporating customers’ requirements.




- Preparing the required documents for manager review before sharing with the client.

About The Company

Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state‑of‑the‑art software escrow solutions that mitigate third‑party risks in business operations. As a remote‑first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.

? codekeeper.co/

What We Offer

- Passionate and fun‑loving colleagues.
- Startup mindset with ample opportunities for growth.
- Regular team activities and gatherings.
- Comprehensive onboarding process with a dedicated ramp‑up period.
- A supportive team that values open communication and direct feedback.
- A chance to excel in your career and make a difference.

What We Are Looking For

We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.

- Prior experience in customer success or similar role is preferred.
- Proficiency in drafting legal documents.
- Exposure to working with diverse companies of varying sizes and industries.

Additional Requirements

- Analytical thinking and a proactive attitude.
- Excellent written English communication skills.
- Proficiency in modern web tools like Google Docs and similar platforms.
- Highly organized with a strong attention to detail.
- Comfortable adapting and multitasking in a fast‑paced environment.

Additional Info

- Job Location: Remote.
- Join us to shape the future of software escrow!

How To Apply

Please send an application that speaks directly to how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours. Address some of the work we do. Introduce yourself as a colleague. Feel free to respond in either Dutch or English.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/18diiv

📌 Customer Success Specialist (LegalTech) (Colombia)
🏢 Codekeeper
📍 Colombia