Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dise

Red Hat is looking for a Principal Technical Support Engineer to join us in Colombia or Brazil. In this role, you will be responsible for the performance, availability, and reliability of our cloud-based services and underlying infrastructure, acting as a critical technical subject matter expert. Lead the investigation and resolution of complex, high-severity customer issues, applying strong analytical knowledge to quickly diagnose problems across the entire cloud stack. Develop, test, and maintain robust automation scripts using Python and Ansible to streamline daily operational tasks and improve overall service efficiency.Liaise directly with customers team and internal teams to understand requirements and deliver tailored technical solutions. **Linux Expertise:** 10+ years of knowledge and proven hands-on experience with Linux administration. **Networking Foundations**: 6+years of knowledge of core networking principles (TCP/IP, routing, load balancing, firewalls) in a cloud environment. 6+ years of knowledge of Kubernetes orchestration, OpenStack platforms, and Docker/Containerization. Possess sharp troubleshooting skills combined with an analytical mindset to dissect and address complex challenges. **Scripting and Automation:** Solid Python scripting skills for task automation and system management.



**Configuration Management:**Hands-on experience with Ansible for configuration management.’ * **Communication:** Excellent communication skills (written and verbal in English) and the ability to articulate complex issues clearly.**Escalation and Monitoring:**Proven experience with EME (Escalation, Monitoring, and Emergency) management processes. is the world’s leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are.Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.
#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dise

📌 Principal Technical Support Engineer- Openshift (Colombia)
🏢 Red Hat
📍 Colombia