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Job Title: Customer Sales Representative
Position Type: Full-Time, Remote
Working Hours: U.S. Hours
About the Role
We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls, convert inquiries into booked plumbing jobs, and promote the Pipeline Club membership program. This role is central to driving revenue, improving conversion rates, and delivering a strong, customer-first phone experience through clear, confident communication.
Responsibilities
Inbound Sales & Call Management
Professionally handle inbound customer calls with empathy, clarity, and confidence.
Convert customer inquiries into booked plumbing jobs, targeting an 85% call-to-booking conversion rate.
Actively listen to customer needs and guide conversations toward effective service solutions.
Scheduling, Upselling & Membership Sales
Efficiently schedule service appointments while identifying upsell opportunities.
Promote and sell the Pipeline Club membership during eligible calls.
Achieve a minimum 10% membership close rate, targeting 35 memberships within the first 90 days.




Process, Documentation & Systems
Document call scripts, workflows, and best practices to improve consistency and performance.
Contribute to building scalable systems that enhance conversion rates and membership sales efficiency.
Technology, Tools & Optimization
Use CRM and call tools to accurately log interactions, adopt new technologies quickly, and share feedback to improve processes and workflows.
Customer Experience & Team Support
Handle escalated customer interactions professionally, uphold customer-first standards, and support offshore team members to ensure consistent service quality.
What Makes You a Perfect Fit
You are a confident, empathetic communicator who builds rapport easily over the phone.
You take ownership of customer outcomes and conversion performance.
You are reliable, disciplined, and comfortable working evening and weekend shifts.
You enjoy helping customers while als

Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dlvd

📌 Customer Sales Representative (Colombia)
🏢 Sin nombre
📍 Colombia