Postúlate en Kit Empleo: kitempleo.com.co/empleo/18drrv

Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.

We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a integral pool.

Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.

Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.

About the Role

We are seeking a Customer Experience Specialist to analyse and improve the end-to-end customer journey.



You will identify pain points, design better experiences, and track the impact of improvements.

Key Responsibilities

Map and analyse the customer journey to identify friction points. Lead initiatives to improve CSAT, NPS, and CES scores. Work cross-functionally with product, support, and marketing teams. Collect and synthesise customer feedback from multiple sources. Report on CX metrics and recommend improvements.

Requirements

2+ years of CX, UX research, or customer support experience. Strong empathy and passion for delivering great experiences. Analytical skills to interpret survey data and customer metrics. Excellent written and verbal communication. Experience with CX tools such as Qualtrics, Medallia, or Intercom.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/18drrv

📌 Customer Experience Specialist (Colombia)
🏢 Remote World
📍 Colombia